Virtual Assistant Medical · RPM support
Remote Patient Monitoring Services
That Keep Patients Healthier Between Visits.
Our remote patient monitoring (RPM) services give your practice a dedicated team of US-trained virtual assistants who track patient vitals 24/7, flag problems before they become ER visits, and handle the documentation that keeps your RPM billing compliant — all on a secure, HIPAA-compliant platform that connects directly to your EHR.
- HIPAA Compliant · US-Trained Clinical Staff
- Clear clinical handoffs
- Flexible support hours
Connected care starts with clear coordination.
Enrollment · Reminders · Documentation
Connected devices help bring information from home into your care workflow.
A connection between appointments
What Is Remote Patient Monitoring Services?
Remote patient monitoring is a form of virtual care that uses connected medical devices to collect a patient’s health data — blood pressure, blood glucose, oxygen saturation, weight, heart rate- from home and transmit it in real time to a secure online platform. A care team reviews that data continuously, compares it against the thresholds you set, and alerts your clinicians the moment a reading falls outside a safe range.
The result is a continuous picture of each patient’s health instead of a snapshot every three months. For patients with chronic conditions, that difference is what turns a preventable hospitalization into a quick medication adjustment over a video visit.
Remote patient monitoring works alongside your existing telehealth and in-person workflows. It doesn’t replace your clinical judgment, it gives you better data sooner, so every treatment plan is informed by what’s actually happening between appointments
1
Connected device
2
Data transmission
3
Approved platform
4
Clinical team review
5
Provider action
Everyday program support
Our Remote Patient Monitoring Support Services
Every RPM program we run is staffed by a dedicated remote patient monitoring assistant assigned to your practice. Here’s what’s included.
Vital Sign Monitoring Coordination
Keep reading schedules, missing-data follow-ups, and patient messages organized around your monitoring platform. Your clinical team determines the review cadence and assesses vital signs.
Chronic Condition Program Support
Structured monitoring protocols for hypertension, type 2 diabetes, COPD, congestive heart failure, and obesity. Each protocol follows clinical thresholds your providers approve, so escalation is consistent and defensible.
Medication Adherence and Reminders
Deliver practice-approved reminders and document routine patient responses. Route medication questions, changes, or reported concerns to licensed staff for review.
Patient Onboarding and Device Setup
We identify eligible patients from your panel, obtain consent, ship pre-configured devices, and walk each patient through setup and education- the work that qualifies for CPT 99453.
Alert Routing and Escalation Support
Threshold-based alerts routed to the right clinician through your preferred channel EHR inbox, secure message, or phone with a documented escalation path for critical readings.
Monthly Documentation and Billing Support
Organize interaction records, reading-day logs, and activity summaries for your billing team. Keep administrative coordination separate from qualifying clinical services and clinician-approved billing decisions.
Common program measurements
Blood pressure
Blood glucose
SpO₂ / oxygen saturation
Weight
Heart rate
Temperature
Clinical interpretation, alert assessment, and treatment decisions remain with your licensed care team. Coverage and responsibilities are confirmed before support begins.
Documentation that supports review
RPM Reimbursement:
CPT Codes and Medicare Coverage
Medicare covers qualifying RPM services. Your billing team determines the applicable codes, eligible personnel, documentation, and payer requirements. These brief descriptions are a starting point for that review.
| Code | Service area | Timing / review point |
|---|---|---|
| 99453 | Equipment setup and patient education | Initial setup; confirm applicable episode rules |
| 99454 | Device supply and transmitted readings | 16 or more data days in a 30-day period |
| 99457 | RPM treatment-management time | First 20 minutes in a calendar month |
| 99458 | Additional treatment-management time | Each further 20-minute increment |
| 99091 | Physician / qualified professional data review | 30 minutes in a 30-day period |
| 99445 | Shorter-duration device data collection | 2–15 data days in a 30-day period · 2026 addition |
| 99470 | Shorter-duration treatment management | First 10 minutes in a calendar month · 2026 addition |
Keep the documentation clear
Record patient consent, reading days, interactions, and qualifying services separately. Administrative VA minutes do not automatically qualify as billable clinical work. Review code combinations and requirements before submission.
For 2026, 99445 and 99454 are alternative data-day pathways, rather than codes to combine for the same monitoring period.
RPM and Chronic Care Management
RPM may be provided alongside qualifying CCM services, including 99490 where appropriate. Do not count the same time toward both services. Your program and billing leads confirm each patient’s eligibility and payer rules.
Reimbursement depends on the payer, locality, setting, and services delivered. Confirm current requirements; support staffing alone does not establish eligibility for payment.
A clear way to begin
How Our RPM Support Works
Four stages help align your program, your patients, and your administrative support.
01
Consultation and Patient Eligibility Review
Share your specialty, patient panel, current program, payer mix, and staffing needs. Your clinical team determines medical necessity and eligibility; Virtual Assistant Medical helps define the coordination work.
02
Custom RPM Plan and Device Selection
Together, we choose the conditions to monitor, the devices to deploy, the alert thresholds, and the escalation workflow documented in a protocol your providers sign off on.
03
Workflow Setup and Patient Enrollment
We integrate the monitoring platform with your EHR, train your staff on the workflow, and begin enrolling patients with consent, device shipment, and education.
04
Go Live — 24/7 Monitoring Begins
Your dedicated RPM assistant starts monitoring, reaching out, documenting, and escalating. Most practices are live within three to four weeks of the first call.
For the team and the people it serves
Benefits of Remote Patient Monitoring Support
Consistent coordination gives your care team more visibility into the everyday work around a monitoring program.
For Your Practice
- Keep patient onboarding and missing-reading follow-ups organized.
- Prepare records that help clinicians see the next required action.
- Reduce repetitive administrative calls and coordination tasks.
- Support clearer documentation for billing-team review.
- Maintain a consistent communication routine as your panel grows.
For Your Patients
- A clear explanation of the program and approved device instructions.
- Routine reminders that help patients follow the agreed schedule.
- A defined channel for questions and care-team handoffs.
- Support staying connected with the practice between visits.
Clinical outcomes, readmissions, and patient satisfaction depend on the care program and patient circumstances. Track them against your own baseline.
Fit the support to your tools
Technology, EHR Integration,
and Data Security
Your RPM platform, devices, and approved systems guide the workflow. Review vendor capabilities and any integration requirements before assigning support.
Epic
athenahealth
eClinicalWorks
NextGen
Allscripts
Share your platform so we can review experience, access, and training needs. Direct integrations are confirmed with your vendors.
Illustrative monitoring equipment. Device selection belongs to your clinical program.
EHR and Platform Workflows
Agree how readings, outreach notes, and activity records reach the patient chart. Review integration, import, and access requirements with your platform provider.
Connected Medical Devices
Confirm device suitability, applicable FDA requirements, and cellular or other connectivity options. VAM can help coordinate delivery and approved setup instructions.
HIPAA-Aware Data Handling
We operate under a signed Business Associate Agreement (BAA), encrypt patient data in transit and at rest, enforce role-based access controls, and maintain full audit logs. Our staff complete HIPAA training on hire and annually.
Support for different care settings
Who We Serve
Tailor administrative support to the specialty, patient population, and monitoring program your clinicians direct.
Primary Care
Enrollment and routine follow-up coordination for hypertension, diabetes, and other clinician-selected programs.
Cardiology
Administrative support around blood pressure, weight, heart failure, and post-procedure monitoring workflows.
Endocrinology
Device-use reminders and documentation coordination for clinician-directed glucose monitoring programs.
Pulmonology
Patient communication and care-team handoffs for approved oxygen saturation and respiratory monitoring workflows.
Nephrology
Coordinate blood pressure and weight monitoring routines within your kidney-care program.
Post-Discharge and Transitional Care
Organize device onboarding, follow-up reminders, and care-team communication after discharge.
FQHCs and Rural Health Clinics
Discuss access, patient outreach, staffing needs, and the billing rules specific to your setting.
Why choose Virtual Assistant Medical?
Remote Patient Monitoring Virtual Assistants
With a Defined Support Role
Start with your workload and agree the responsibilities, relevant experience, privacy instructions, schedule, and review process. Virual Assistant Medical supports the administrative side of your RPM program while your clinical team retains care responsibilities.
A focused role
Build around enrollment, outreach, and documentation needs.
Your approved workflow
Use the systems and handoff rules your practice chooses.
Coverage you can plan
Confirm support hours and after-hours clinical responsibilities.
Capacity you can review
Adjust administrative priorities as your patient panel changes.
In-House RPM Staffing vs VAM Administrative Support
These roles have different scopes. VAM administrative support complements licensed clinical staffing.
| Consideration | In-house team | VAM support |
|---|---|---|
| Staffing costs | Salary, benefits, recruiting, and supervision | Administrative VA support from $9.50/hour; full terms in your proposal |
| Coverage | Your staffed shifts and on-call arrangements | Agreed support hours and a documented clinical escalation plan |
| Getting started | Recruiting, orientation, and program training | Role matching, approved access, and workflow onboarding |
| Billing documentation | Managed by your internal program team | Reading-day records, interaction logs, and summaries prepared for review |
| Changing patient volume | Review internal staffing capacity | Review support hours and responsibilities as your panel changes |
Measure progress with your team
Results Worth Tracking
Across Your RPM Program
Set a baseline and reporting routine with your program leads. Use actual practice data to assess progress rather than assuming a guaranteed outcome.
Clinical outcomes
Readmissions and care-team follow-ups among enrolled patients.
Program participation
Reading-day completion and patients needing device-use support.
Financial performance
Actual reimbursement against staffing, platform, and device costs.
Patient engagement
Retention, outreach completion, and patient feedback.
Keep reporting useful. Agree which records your clinical and billing teams need, how often they receive updates, and who resolves outstanding items.
A practical plan for your workload
Remote Patient Monitoring
Support Pricing
Discuss the hours, administrative tasks, and experience your program needs. For larger panels, review a dedicated schedule that fits your daily coordination workload.
Device supply, clinical monitoring, platform fees, integration work, and payer reimbursement are separate considerations. Confirm what is included and any additional costs in your proposal.
VAM administrative support
$9.50
/ hour
Starting rate · full role and terms confirmed in your proposal
Build your plan around
- Device delivery and setup coordination
- Agreed support hours and clinical handoffs
- Routine patient reminders and outreach
- EHR and monitoring-platform workflows
- Documentation prepared for billing review
Connect the everyday details
Start Your Remote Patient
Monitoring Support Plan
Tell us about your patient panel, program tools, support tasks, and preferred schedule. Let’s define a useful role for your team.
Virtual Assistant Medical
Remote Patient Monitoring FAQs
How does remote patient monitoring work?
Patients take readings at home with a connected device. The data transmits automatically to a secure platform where a dedicated monitoring assistant reviews it against your clinical thresholds, contacts the patient when needed, and escalates concerning readings to your clinicians.
Which patients qualify for RPM under Medicare?
Medicare covers RPM for patients with an acute or chronic condition that a physician determines warrants monitoring. The patient must consent, the device must be FDA-defined as a medical device, and data must be transmitted at least 16 days in a 30-day period to bill CPT 99454.
What CPT codes are used to bill for remote patient monitoring?
The primary codes are 99453 (setup and education), 99454 (device supply and transmission), 99457 (first 20 minutes of monitoring and management), 99458 (each additional 20 minutes), and 99091 (physician data interpretation).
What devices are used to track patient vitals?
FDA-cleared, cellular-connected blood pressure cuffs, glucometers, pulse oximeters, weight scales, and thermometers. Devices arrive pre-configured — patients just take the reading.
How often are my patients’ vital signs monitored?
Data is reviewed continuously, 24/7. Readings that cross a threshold trigger same-day outreach and escalation; routine readings are summarized for your clinicians monthly or at the cadence you choose.
Is remote patient monitoring secure and HIPAA compliant?
Yes. We operate under a signed BAA, encrypt all patient data in transit and at rest, enforce role-based access, and maintain audit logs. All staff are HIPAA trained.
Can RPM be combined with Chronic Care Management (CCM)?
Yes. Patients with two or more chronic conditions can be enrolled in both RPM and CCM (CPT 99490), and both can be billed in the same month as long as time is not double-counted.
Will RPM increase costs for my practice or my patients?
Assess staffing, equipment, platform costs, payer coverage, and patient cost-sharing before enrollment. Reimbursement varies by payer and setting and is not a guarantee of profit. Virtual Assistnat Medical administrative support starts at $9.50/hour; device and platform arrangements are reviewed separately in your proposal.
How quickly can we go live?
Timing depends on role availability, approved systems, privacy arrangements, device logistics, patient readiness, and training. Share your target date during the consultation so we can discuss a realistic onboarding plan for your practice.
Do you integrate with our EHR?
Yes. We integrate with Epic, athenahealth, eClinicalWorks, NextGen, Allscripts, and most major systems. If you use a less common EHR, we’ll confirm compatibility during your consultation.